Confidentiality

Confidentiality

Our sexual health and contraception services are confidential – even for those under 16 years old.

No-one can access our patient records apart from staff working in our clinics.

All of our tests are sent away under a clinic number and patient’s date of birth, so no-one outside of our service will know about tests performed or test results – this includes GPs, hospital clinics, school nurses, etc.

We do not routinely share information about clinic attendances with anyone else unless you want us to. It can be helpful sometimes for us to work with GPs and other services and let them know about care we have given or treatments we have supplied – but we won’t do this without checking with you first.

If we have concerns about a person’s safety we may need to share this information with another professional. However we would try to let the person know that we were going to do this, as long as it is safe for us to do so.

If you have concerns about confidentiality, please talk to a member of staff who will be able to answer your questions.

We take confidentiality very seriously and all of our staff are trained in managing sensitive situations.

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Accessing our service during the COVID pandemic

We have implemented a telephone triage system for all of our clinics. This system will be in place for the duration of the pandemic. Our central telephone number is 0300 303 3989.

We have updated information on the provision of routine contraception during this pandemic here.

Self-requested STI testing by post is available for those aged under 25- more info

We are now running an under 18’s sit and wait clinic at Exeter, Torquay, and Barnstaple for more information click here

Despite any changes made to COVID risk measures outside of NHS premises our staff, patients and visitors will be expected to continue to follow social distancing rules when visiting our clinics, including wearing a face covering. If you have tested positive for COVID-19 or have been requested to self-isolate please do not attend the clinic.

If you are struggling to access sexual health services, alternatives may be available:

  • Emergency Contraception - from a local pharmacy - more info
  • Contraceptive pills and LARC procedures - obtained from your GP
  • HIV PEPSE - available via A+E departments - more info
  • Condoms by post (for gay and bisexual men only) - more info